Privacy Policy

At OLEND, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information when you use our services:

Full name, date of birth, and contact details (phone, email, address).
Employment, income, and financial details.
Loan history, credit history, and identification documents.
Any other information required to assess your mortgage or finance application.

2. How We Collect Your Information

Directly from you (via forms, phone, email, or meetings).
Through our website or online enquiry forms.
From third parties such as credit reporting agencies, lenders, or your authorised representatives.

3. How We Use Your Information

We collect and use your information to:

Assess your loan application and financial needs.
Match you with suitable lenders and loan products.
Provide you with mortgage and finance advice.
Comply with legal and regulatory obligations.
Communicate with you about your loan application and related services.

4. Disclosure of Information

We may disclose your information to:

Banks, lenders, and financial institutions.
Credit reporting agencies and verification services.
Our employees, contractors, or service providers assisting in our operations.
Regulators, government agencies, or as required by law.

We will never sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

7. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience and monitor website performance. You can manage or disable cookies in your browser settings.

8. International Disclosure

In some cases, your information may be stored or processed outside Australia. Where this occurs, we ensure it is handled in accordance with the Australian Privacy Principles.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access or correct your personal information, please contact us:

OLEND – Mortgage Brokers Sydney
Email: kevin.oliveira@olend.com.au
Phone: 0491 959 208
Website: https://www.olend.com.au/